Course Overview
Customer service is a powerful tool that helps managers focus their services on what customers, or clients, want and need. All commercial businesses have found that offering their clients courteous, efficient, high quality services, and a mix of services that their clients want, not only benefits the clients but also greatly benefits the organizations in their survival and eventual growth.
Course objectives
This course is designed to enable participants to understand:
the benefits and advantages that can be gained by rendering good service to customers;
the effective techniques and tools that enable them to give excellent service to both internal and external customers; and
the benefits and ways of handling and solving customer complaints.
Target groups
All employees from all departments of organizations who have direct and indirect contact with external customers.
Course duration
The course duration is 3-5 days that includes class room presentations, practical group exercises, , films and examination.