FAQ

ISO 9001Frequently asked questions (FAQ)
1. What is ISO?

ISO (International Organization for Standardization) is a worldwide federation of national standards bodies from each country. The object of ISO is to promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. The results of ISO technical work are published as International Standards.

2. What is ISO 9001?

 

ISO 9001 is the international standard for quality management. The organization uses its ISO 9001 system to control its processes that assure customer satisfaction. The scope of ISO 9001 extends beyond production, inspection, and/or service delivery to include support processes like purchasing, training, calibration.

It's the international Standard for quality management systems.  It is intended for any organisation that wants to demonstrate it provides services or products that consistently meet customer requirements and wants to enhance customer satisfaction. 'Customer requirements' also includes any applicable contract, legal or statutory requirements. Note the use of the word demonstrate - for certification purposes, this means you have to show it to the satisfaction of an independent third party: a certifier or registrar.

What's in it? Good, common sense 'requirements'. Which you'd expect of a Standard based upon sound principles of quality management. In a Standard, requirements means things you must do or have; in ISO 9001 they range from knowing what your customer wants, to having certain written procedures in place through to deciding how you're going to measure the success of your organisation, and doing that.

All ISO 9001 requirements are generic, which means they can be applied to any organization, regardless of type, size or whether in a private or public sector. ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems. There are ISO 9001 certified systems registered in more than 175 countries and economies. And nearly 30% of those certificates are for organisations that provide services (as opposed to manufacturing widgets).

 

3. What are the benefits of ISO 9001?

An ISO 9001 certified quality management system can provide a whole range of benefits:

  • You have consistent, repeatable processes and a common, understood system
  • Your people are clear about what to do, and how it is to be done. They don't spend time 'making things up' or 'finding things out' or reinventing wheels, or duplicating effort.
  • Better management control and reporting - you know how your business is doing.
  • Your business functions in a disciplined way: almost no matter what happens, you have a systematic way of handling it
  • You have fewer problems with failures in service or product quality; as you mature in quality management, you spend more and more time on improving rather than fixing and reacting
  • You have more or better business, because you can sell to new markets or having the endorsement distinguishes you in the marketplace
  • You know more quickly if things are going wrong, and where
  • You stop spending money or wasting time on the same old problems - many problems have been resolved permanently. If another crops up, you have inner resources and skills to identify & resolve it faster.
  • You don't scratch your head wondering how to respond to tenders or other questions asking about your quality system, because you know! And that 'ISO 9001' phrase works wonders.

4. How long does it take to get certification to the ISO 9001 quality standard?

 

The mean time to implement ISO 9001 is 8 months, according to an Australian survey. It may take you more or less time than this. Figure on somewhere around 8 - 11 months. Even less if you're in very good shape already.  Less than 3 months is very unrealistic, and only very very (very!) occasionally achievable. 'Next week' is not.

 

5. How much does it cost to get ISO 9001?

There are two kinds of costs:

  • the cost associated with getting ready for certification
  • the costs of certification itself and

The cost of #1 depends on what you choose. Will you do it yourself? Use a consultant? How much experience (if any) do you have and what resources are available. All these factors affect cost; just asking 'how much?' without considering them will give a nonsense result. Consider: can you just ask a travel agent, "How much is a holiday?" They'd need to know things such as: Where do you want to go? When? Plane, train, bus or driving? Car hire? Any stop-overs, or go direct? And so on.

For # 2, you must get quotes from certifiers; they will need you to supply certain information in order to prepare their quote.

6. How do we get certification to the ISO 9001 quality standard?

A simplified overview of the process.

Process outline: how to get ISO 9001:2008 certification

  • Make the decision to 'get ISO'. This needs commitment from 'top management' - the person or people in charge. Don't overlook or skip the importance of this step - the commitment must be there. It needs to be backed up with management action as well as words.
  • Appoint someone as project manager. 'Getting ISO' is a project, so someone must have the responsibility and the authority to manage it internally. Allocate resources to the project: you'll need to decide whether to use a consultant, or do it yourself.
  • Do a gap analysis. This is how you figure out your baseline and where you are now, versus where you need to be.
  • You'll almost certainly have parts of a quality system in place already, but all requirements of the Standard have to be met. And not just partially. Use the results of your gap analysis to identify the gaps, then the tasks to fill them. Plan what to do, who will do it and when.
  • Work through the plan to fill all the gaps and bring your system up to the required standard. Improve and develop your system: fill the gaps from the Gap Analysis, revising, adding or improving where you need to. Includes identifying your processes, making all the improvements necessary to meet the requirements of the Standard, and documenting your system. You'll use the PDSA continuous improvement cycle to do it.
  • This stage takes the most time & effort. Get people involved throughout, so that people help build it, and so they they understand and use the system and have opportunities to participate and contribute. A system developed by one person and imposed on others is rarely a good one.

  • Review your system. Audit it (internally). You will find some problems -- if you don't, you aren't reviewing or auditing properly. Resolve the issues you find, using your formal correction procedure/s (one of the requirements) to do it.
  • Choose a certifier, and schedule the external audit.
  • Have the external audit. Your certifier (external auditor) audits your quality system against all of the specific requirements of IO 9001.
  • Get the certificate and celebrate!

7. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768
Fax: 251-11-618-0111
E-mail: iqm@ethionet.et or info@iqmajb.com

ISO 14000 - FREQUENTLY ASKED QUESTIONS (FAQs)
1. What is ISO 14001?

ISO 14001 is the international standard for environmental management. The organization uses its ISO 14000 / ISO 14001 system to control the way(s) its processes impact, or cause changes to, air, water, land, etc.; comply with laws/regulations, and continually improve its environmental performance.

2. My organization provides services. How are the IS/ISO 14001 standard applicable to us?

The ISO 14000 environmental management standards exist to help organizations minimize how their operations negatively affect the environment (cause adverse changes to air, water or land) and comply with applicable laws and regulations. ISO 14001 specifies requirements for establishing an environmental policy, determining environmental aspects and impacts of products / activities / services, planning environmental objectives and measurable targets. Thus ISO 14001 standards are applicable to all types of organizations.

3. What are the standards in ISO 14000 family of standards?

The ISO 14000 family of standards are:

ISO 14004 – Environmental management systems – General guidelines on principles, system and supporting techniques

ISO 14020 – Environmental labels and declarations – General principles

ISO 14021 – Environmental labels and declaration – Self-declared environmental claims

(Type II Environmental labeling)

ISO 14024 – Environmental labels and declaration – Type 1 Environmental labelling – Principles and procedures

ISO 14031 – Environmental management – Environmental performance evaluation – Guidelines

ISO 14040 – Environmental Management – Life cycle assessment – Principles and framework

ISO 14041 – Environmental management – Life cycle assessment – Goal and scope definition and inventory analysis

ISO 14042 – Environmental management – Life cycle assessment – Life cycle impact assessment

ISO 14043 – Environmental Management – Life Cycle Assessment – Life Cycle Interpretation

ISO 14050 – Environmental Management – Vocabulary

4. How to implement the requirements of ISO 14001in my organization?

 

As a minimum you should familiarize yourself not only with the requirements of ISO 14001 but also with the content and philosophies given in :

 

  • ISO 14050 `Environmental Management - Vocabulary
  • ISO 14004 `Environmental Management Systems – General Guidelines on Principles, System and Supporting Techniques’
  • ISO 19011`Guidelines for quality and/or environmental management systems auditing’

 

In addition to the above you may also refer other standards of ISO 14000 family of standards. For training programmes on general awareness on the requirements and system implementations, ISO 14000 standards, you can contact our company AJB Institute of Quality Management, through the addresses given in our web site www.iqmajb.com.

 

5. What is the difference between certification and accreditation?

In simple terms, accreditation is like certification of the certification body. `Accreditation’should not be used as an interchangeable alternative for certification or registration.

6. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768
Fax: 251-11-618-0111
E-mail: iqm@ethionet.et or info@iqmajb.com

ISO 22000 - FREQUENTLY ASKED QUESTIONS (FAQs)
1. What is ISO 22000?

This is an international standard specifies requirements for food safety management system where an organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption.

2. Is there any guidance standard for implementation of IS/ISO 22000?

Organizations willing to implement the Food Safety Management System as per ISO 22000 may refer to IS/ISO/TS 22004 – Food Safety Management System – Guidance on the application of ISO 22000. As ISO/TS 22005 is a guidance standard, it is not meant for certification.

3. How to implement the requirements of IISO 22000 in my organization?

As a minimum you should familiarize yourself with the requirements of IS/ISO 22000. Vocabularies given in ISO 22000 and guidance standard IS/ISO 22004 will help you to clearly understand your organization’s activities and processes and appropriately interpret the requirements of the standards. Implement the requirements in the various activities and processes. For training and advices regarding the standard you can contact our company AJB Institute of Quality Management, through the addresses given in our web site www.iqmajb.com.

4. Why ISO 22000 is required?

More and more food businesses are requiring that their suppliers have a food safety management system in place. It is becoming a necessity if you wish to supply major food companies, sell to large retailers or enter into new markets. Each step in the food supply chain is critical to the safety of the end product. The ISO 22000 standard clarifies requirements and standards of food safety across national borders and throughout the supply chain.

5. Which organizations can implement ISO 22000?

Organizations involved in the food supply chain including any company involved with:

  • food manufacturing
  • food ingredients
  • food additives
  • transportation of food
  • packaging of food
  • selling (retail or wholesale)
  • serving prepared food (restaurants, grocery stores)
  • food equipment production

6. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768
Fax: 251-11-618-0111
E-mail: iqm@ethionet.et or info@iqmajb.com

Hazard Analysis Critical Control Point (HACCP) FAQ
1. What is HACCP and is it new?

HACCP, "Hazard Analysis and Critical Control Point", is a food safety system that has been around since the 1960’s. Initially developed for NASA to increase the safety of the astronaut’s food, it has proven through time to be the gold standard for safe food handling.

2. Is HACCP mandatory?

No. Even though HACCP incorporates some mandatory aspects of the Food Code (like temperature requirements), the general implementation of a total HACCP system involving monitoring verification and documentation is voluntary.

3. Is implementing a HACCP monitoring system expensive, time consuming or paperwork intensive?

No. To implement a HACCP system all you need is a calibrated probe thermometer, a time measuring device, and some tracking forms. By making slight changes to forms that you already use, an adequate monitoring system can easily be developed. You can make your HACCP plan as simple or as complex as you want.

4. Do I have to reveal all of my secret recipes in order to fully implement HACCP in my company?

No. You can fully implement HACCP by evaluating the preparation steps of your food products. This involves monitoring processes like cooking, cooling, reheating, hot and cold holding, and receiving etc.

5. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768

Fax: 251-11-618-0111

E-mail: iqm@ethionet.et or info@iqmajb.com

Web site: www.iqmajb.com

ISO17025 Frequaently Asked Questions
1. What is ISO17025?

ISO 17025 is an International Standard (published by the International Organization for Standardization) that specifies the general requirements for the competence to carry out tests and/or calibrations. There are 15 management requirements and 10 technical requirements. These requirements outline what a laboratory must do to become accredited.

2. What does ISO17025 apply to?

ISO 17025 applies to all organizations performing tests and/or calibrations. It applies to all laboratories regardless of the number of personnel or the extent of the scope of testing and/or calibration activities covered by this International Standard

3. When was ISO17025 introduced?

ISO 17025 was first published in 1999 as a replacement to ISO Guide 25. ISO 17025 was revised and reissued in May 2005.

4. Why was ISO Guide 25 replaced by ISO 17025?

ISO Guide 25 was a well used document published by ISO, but did not have all the management requirements that were outlined in ISO 9001. ISO 17025 includes all the requirements of ISO 9001.

5. Why was ISO 17025 revised and reissued in May 2005?

ISO 9001 was revised and reissued in 2000. ISO 17025:2005 now includes all the management requirements that were incorporated into the new ISO 9001:2000 standard.

6. What version of the standard should a laboratory purchase?

ISO 17025:2005 is the most up to date version and all audits will be conducted against this version of the standard. You should NOT purchase ISO 17025:1999 even though it is still for sale on many websites. You need to purchase ISO 17025:2005.

7. How does a laboratory get accredited to ISO17025?

A laboratory must document a quality management system. A documented quality manual is a basic requirement on the road to laboratory accreditation. In addition, quality management procedures must be established for how the system is maintained. Once the system is documented it must be implemented in the laboratory. It will also accompany the laboratory’s application for accreditation. The implementation period will require several months to establish the records that an accreditation body will review at an accreditation audit. Finally, the laboratory undergoes the ISO17025 assessment by an accreditation body that is certified to perform laboratory accreditation

8. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768

Fax: 251-11-618-0111

E-mail: iqm@ethionet.et or info@iqmajb.com

Web site: www.iqmajb.com

OHSAS 18001 Frequently Asked Questions
1. What is OHSAS 18001?

OHSAS 18001:2007 is an internationally recognized occupational health and safety management system developed to match the demand for a recognizable standard against which assessing and certifying the management system.  The standard can be applied to all business and operational activities and requires also the compliance with all applicable regulatory framework.

OHSAS 18001 is risk management oriented and aims to allow organizations to proactively manage their processes in order to minimize health and safety risks.

This standard does not establish OH&S performance criteria, nor does it provide detailed specifications for the design of an OHSAS management system but requires the organization to:

 

 

  • establish its own safety policy and objectives
  • identify hazards and risks
  • evaluate risks likelihood and impact
  • verify the compliance with applicable rules
  • plan and deploy suitable countermeasures to prevent injuries, illnesses and fatalities
  • monitor and improve performances

 

 

2. What are the key features of OHSAS 18001:2007?

  • Great emphasis placed on "Health"
  • Alignment with ISO 14001:2004 throughout the standard to facilitate integration.
  • Compatibility with ISO 9001:2000.
  • Reference to PDCA cycle
  • "Evaluation of Compliance" requested as per ISO 14001:2004.
  • People involvement in establishing the system and investigation of incidents.
  • Suitability for management system certification

 

 

3. Who created this standard?

OHSAS 18001 has been developed by a working group lead by BSI and several leading national standards bodies, certification bodies, and professionals.

 

4. Can the OHSAS 18001 standard be integrated with other management systems?

OHSAS 18001 has been developed to ensure the compatibility with the ISO 9001 (Quality) and ISO 14001 (Environmental) management systems standards, in order to facilitate the integration of quality, environmental and occupational health and safety management systems by organizations, should they wish to do so.

The overall structure of the standard is similar to other relevant standard and many key requirements are common to all systems (e.g. policy, objectives, document control, internal auditing, management review, corrective and preventive actions)

5. Who does the OHSAS 18001 standard apply to?

The OHSAS Standard applies to any organization that wishes to:

  • Support and promote good OH&S prctices
  • Minimize safety risks in the work environment
  • Ensure the proper deployment of its OH&S policy and the achievement of objectives
  • Introduce a common language for health and safety within the organization
  • Establish, deploy, monitor and improve the OH&S management system
  • Demonstrate OHSAS conformance to Stakeholders
  • Achieving the OH&S management system certification by a third party certification body

 

 

6. What are the benefits from implementing OHSAS 18001?

  • Improving awareness and control of workplace hazards and risks
  • Facilitating the reduction in the number and severity of work-related accidents and illness, lost time incidents and injuries
  • Improving employee health and safety and people satisfaction
  • Leading to compliance with legal and regulatory requirements,
  • Reducing risks of litigations and penalties
  • Establishing a framework for effective risk management
  • Reducing insurance premiums and other unexpected costs related to healthcare
  • Improving productivity, people satisfaction and retention
  • Increasing ability to attract the best new talent.
  • Reducing operating costs - by decreasing down-time through incidents and ill health
  • Reducing costs associated with legal fees and compensation
  • Improving the company image through independent management system certification

 

 

7. How to get OHSAS 18001 certification?

The management certification process follows the following steps:

  • Application for registration
  • Initial Certification Audit to verify the compliance with OHSAS 18001 requirement. Such audit consist of Stage 1 and Stage 2 audits
  • Certification granting by the Certification Body and maintained by the Organization.
  • Surveillance Audit to confirm the maintenance of compliance with the requirements
  • Re-certification audit after three years.

 

 

8. For more details

Contact AJB Institute of quality Management, Haile G/Sillasse Avenue, Bole S/City, K 06, H. No. 048, 2nd Floor, Industrial Projects Service (IPS)

Tel: 251-11-618-5130 / 251-91-1522765/251-91-1522770/251-91-1522768

Fax: 251-11-618-0111

E-mail: iqm@ethionet.et or info@iqmajb.com

Web site: www.iqmajb.com


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